By using this Website (this Site) you signify your express acceptance of this Privacy Statement. If you do not agree with or you are not comfortable with any aspect of the Privacy Statement your only remedy is to discontinue use of this Site. Please note that we are not responsible for the content or privacy practices of other websites this Site contains links to.
1. What Personal Information We Collect and how Is It Obtained
1.1 For general web browsing, where you are merely visiting the public areas of this Site, we do not collect any personal information about you. We may collect information about your browsing patterns, which is used for certain statistical information that is made available to us via our Internet service provider. No personal information is collated in this way. By ‘personal information’ we mean personal information we obtain from you or from third parties.
1.2 If you register with us to purchase tickets and/or avail of the social networking function on this Site, you will be asked to provide certain information such as your name, address, e-mail address, date of birth, country of residence, mobile telephone number, gender, and password. From time to time, you may also be required to provide additional personal information to enable us provide you with the service you request, such as your experiences or preferences, card payment details, and other information about yourself. No personal information will be retained for longer than is necessary.
2. How We Use Personal Information
Where personal information is submitted to us, it will be used for the stated purpose and any reasonably incidental purposes only. In particular, we will use your information in the ways outlined below.
2.1 Ticket Sales. We will use the personal information you provide at the time of registering to use this Site in the ‘My Account’ section of this Site, together with any financial information for the purpose of processing your ticket order, and notifying you of your order status. We shall use that personal information for the verification of credit or other charge cards, and accounting, billing and auditing purposes.
2.2 Our Records. If you contact us, whether to request further services or report a problem with this Site or for any other reason, we may keep a record of that correspondence, and any personal information you provide.
2.3 Direct Marketing. We may from time to time inform you by telephone, letter, email or post of special offers, discounts, competitions and promotions, and supply you with materials or other information that we think you may be interested in. You may opt out of all such communications (irrespective that you may have previously consented) with the exception of essential updates, by amending your marketing preferences in the ‘My Account’ section of this Site. However, we may contact you with service-related announcements from time to time.
2.4 Interactive Services. To allow you to participate in the interactive features of our Site, you will be required to agree to the Terms and Conditions of Use upon registration to this Site. We will use your personal information for the purposes of providing you with these specific services. In some cases we may ask you for additional personal information for security reasons, for example your date of birth in an effort to police your access to content and advertisements that are not age appropriate. We may also store your personal contacts’ information unless you have opted out of this option in your ‘My Account’ area, when you choose to use the ‘contact importer tools’ on this Site. In the event you provide us with a password to retrieve those contacts which we will not store after you have uploaded your contacts’ information. You understand that in providing the interactive services, we do not take responsibility for other users copying or re-sharing the personal information you allow access to, nor are we liable for external sources, e.g. mobile phone applications) that you use to publish personal information to this Site.
3. Disclosure of Your Information
3.1 Depending on whether you choose the ‘Opt-in’ option in relation to third party marketing as part of your marketing preferences when you created an account on the ‘My Account’ area of this Site, we may share your personal information with our subsidiary companies, the promoters or event organisers that make the particular event available for which you are purchasing a ticket(s), and/or other third parties may contact you by e-mail or post with information or offers regarding their goods and services, such as discounts, exclusive offers or special event information.
3.2 We may provide personal information to service providers that help us bring you the services we offer. For example, we may use third parties to help host our website, send out email updates about this Site, remove repetitive information from our user lists, process payments, or provide search results or links (including sponsored links). These service providers may have access to your personal information for use for a limited time, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
4. How this Site Uses Financial Information
Financial information that we collect is used only to process and complete your ticket transaction. When we collect your card payment details we may pass this to the relevant third parties who shall include relevant banks, merchant services providers, and/or payment service providers that assist us in processing and fulfilling your order with us.
5. Right of Access, Correction or Removal of Personal Information
5.1 Under relevant data protection laws, you have the right to be given a copy of any personal information held by us about you. We may charge a fee for this which will not exceed €6.35 to cover the administrative costs in dealing with your requests. We will provide the requested information to you within 40 calendar days of the receipt of a valid request in writing.
5.2 You also have the right to have any inaccuracies in the personal information held by us about you corrected if inaccurate, or erased, if we do not have a legitimate reason for retaining that information. We will accede to any such valid requests within 40 calendar days of the receipt of a valid request in writing. However much of the information This Site retains about you can be amended by you using your My Account, My Profile and other user settings.
5.3 Please send all requests and/or queries to us by email to email@example.com or by post to Things To Do In Dublin Limited, 6 Anchorage, Charlotte Quay Dock, Dublin 4. We reserve the right to request you to provide additional information in order to enable us to identify your personal data and/or to verify your identity.
6. Cookies and IP Address
6.2 Cookies help us to improve, administer and diagnose problems with our server and Site and to deliver a better and more personalised service. They enable us recognise you when you return to our site, estimate our audience size and usage patterns, and store information about your preferences.
7. Where We Store Your Personal Data
7.1 We take our security responsibilities seriously, and work to protect the security of your information once we receive it by employing use strict procedures and security features to try to prevent unauthorised access.
7.2 In order to process your request, and enable us provide supporting services, we may transfer your personal information and/or financial information to agents in countries outside the European Economic Area, including the United States which may not have laws comparable to those in the European Union. It is our responsibility to ensure that the transfer of such information continues to be protected in accordance with this Privacy Statement, the Data Protection Acts (as amended), and other applicable legislation.
7.3 All information you provide to us is stored on our secure servers. When you purchase on this Site, personal information, including name, address, and card payment details will be encrypted using Secure Socket Layer (SSL) technology. If your browser supports SSL, and if you have entered this Site using our secure server access, then transmission of any sensitive data will be protected. If your browser does not support SSL, then transmission of any sensitive data will not be protected and such transmission will be at your own risk. This Site cannot accept responsibility for any access or loss of personal information in this regard.
7.4 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
8. Non Waiver/Severability
8.1 Delay or failure on our part in enforcing any of our rights shall not constitute a waiver by us of our rights and remedies. If any part of this Privacy Statement is held to be invalid or unenforceable, the validity or enforceability of the remainder will not be affected.
9. Governing Law and Jurisdiction
9.1 This legal notice and all issues regarding this Site are governed exclusively by Irish law and are subject to the exclusive jurisdiction of the Irish courts.
Things To Do In Dublin Acceptable Use Policy
This acceptable use policy sets out the terms between you and us under which you may access our website www.ticketfriend.com (this Site). This acceptable use policy applies to all users of, and visitors to, this Site.
Your use of this Site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our Terms and Conditions of Use.
1. Prohibited Use
1.1 You may use this Site only for lawful purposes. You may not use this Site:
1.1.1 In any way that breaches any applicable local, national or international law or regulation.
1.1.2 In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
1.1.3 For the purpose of harming or attempting to harm minors in any way.
1.1.4 To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
1.1.5 To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
1.2 You also agree:
1.2.1 Not to reproduce, duplicate copy or re-sell any part of this Site in contravention of the provisions of our Terms and Conditions of Use.
1.2.2 Not to access without authority, interfere with, damage or disrupt:
(a) Any part of this Site;
(b) Any equipment or network on which this Site is stored;
(c) Any software used in the provision of this Site; or
(d) Any equipment or network or software owned or used by any third party.
2. Interactive Services
2.1 We provide interactive services on this Site, including, without limitation:
2.1.1 Chat rooms.
2.1.2 Bulletin boards.
2.2 Where we do provide interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
2.3 We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on this Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on this Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
2.4 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool-proof. Minors who are using any interactive service should be made aware of the potential risks to them.
2.5 Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
3. Content Standards
3.1 These content standards apply to any and all material which you contribute to this Site (contributions), and to any interactive services associated with it.
3.2 Contributions must not:
3.2.1 Contain any material which is defamatory of any person.
3.2.2 Contain any material which is obscene, offensive, hateful or inflammatory.
3.2.3 Promote sexually explicit material.
3.2.4 Promote violence.
3.2.5 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
3.2.6 Infringe any copyright, database right or trade mark of any other person.
3.2.7 Be likely to deceive any person.
3.2.8 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
3.2.9 Promote any illegal activity.
3.2.10 Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
3.2.11 Be likely to harass, upset, embarrass, alarm or annoy any other person.
3.2.12 Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
3.2.13 Give the impression that they emanate from us, if this is not the case.
3.2.14 Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
4. Suspension and Termination
4.1 We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of this Site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
4.2 Failure to comply with this acceptable use policy constitutes a material breach of the Terms and Conditions of Use upon which you are permitted to use this Site, and may result in our taking all or any of the following actions:
4.2.1 Immediate, temporary or permanent withdrawal of your right to use this Site.
4.2.2 Immediate, temporary or permanent removal of any posting or material uploaded by you to this Site.
4.2.3 Issue of a warning to you.
4.2.4 Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
4.2.5 Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
4.3 We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
5. Changes to the Acceptable Use Policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on this Site.
Terms and Conditions of Sale
1. Service Availability
This Site is only intended for use by people resident in our list of Serviced Countries. We do not accept orders from individuals outside these countries. Some restrictions are placed on the extent to which we accept orders from specific countries.
2. Your Status
2.1 By placing an order through this Site, you warrant that you:
(a) Are legally capable of entering into binding contracts; and
(b) Are at least 13 years old;
Where age restrictions apply you meet the event requirements. Things To Do In Dublin accepts no liability for users refused entry to an event on age grounds.
(c) You are resident in one of the Serviced Countries; and
(d) You are accessing this Site from that country.
3. Purchasing Polices
3.1 Please note that we act as agents on behalf of promoters, venues, and other third parties (Third Party). The extent of our contract with you is to sell and fulfil your order for the purchase of Tickets. The resulting legal contract is between you and that Third Party, and is subject to the terms and conditions specified by the Third Party. It is therefore imperative that you familiarise yourself with the content of such ticket terms and conditions upon receipt.
3.2 Tickets may be restricted to a maximum number per cardholder, and in some instances, we reserve the right to restrict the number of Tickets purchases per household. Such restrictions are identifiable on the ticket pages of this Site.
3.3 After placing an order for Tickets, you will receive an e-mail from us acknowledging that we have received your order. Your order constitutes an offer to us to buy a Ticket(s). Please note that your order will only be accepted once we have received the relevant card payment authorization and billing address verification which takes place after our initial confirmation has been given. We will confirm acceptance to you by sending you a confirmation e-mail that confirms that the Ticket(s) have been dispatched (Dispatch Confirmation).
3.4 We are responsible for dispatching the Ticket(s) after the Dispatch Confirmation. You will receive the Tickets) within 72 hours of booking. In the event you do not receive your Tickets, please contact us as soon as possible on the following email address: firstname.lastname@example.org.
4. Risk and Title
4.1 The Tickets will be at your risk from the time of delivery.
4.2 Ownership of the Tickets will only pass to you when we receive full payment of all sums due in respect of the Tickets, including non-refundable handling fee.
5. Price and Payment
5.1 The price of the Tickets and our handling fee will be clearly displayed on the Site. Ticket prices are inclusive of VAT.
5.2 Tickets prices and handling fees are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
5.3 Payment for all Tickets must be by credit or debit card. We accept payment with most major credit cards. We will not charge your credit or debit card until we dispatch your order.
6. Our Refunds Policy
6.1 In the event that an event is cancelled or rescheduled, you have the right to claim a refund of the price of the Ticket(s) in full, and any applicable fees. However, you will be responsible for any banking charges levied on Things To Do In Dublin in respect of issuing the refund and the value of these charges will be deducted from the refund.
6.2 We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.
6.3 We will only refund any money received from you using the same method originally used by you to pay for your purchase.
We warrant to you that any Tickets purchased from us through this Site will [on delivery and until the date of the relevant event conform [in all material respects] with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Tickets of that kind are commonly supplied.
8. Our Liability
8.1 Subject to clause 9.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Tickets.
8.2 We shall not be liable to you for (i) loss of profits; (ii) loss of sales; (iii) loss of bargain; (iv) loss of opportunity; (v) loss or damage of goodwill; (vi) loss of computer equipment; (vii) loss of software; and/or (viii) any indirect or consequential loss or damage (howsoever arising) which may arise in connection with the contract or your use of this Site.
8.3 Nothing in this Contract shall limit or excludes or limits our liability for:
(a) Death or personal injury caused by our negligence;
(b) Fraud or fraudulent misrepresentation; or
(c) Any liabilities which cannot be limited or excluded by any law applicable to that liability.
9. General Provisions of the Terms and Conditions
Please refer to the General Provisions of the Things To Do In Dublin Terms and Conditions at the end of this document
Event Organisers Terms and Conditions of Use
1. Ticket Sales
1.1 Things To Do In Dublin offers the Event Organiser the opportunity to use the Things To Do In Dublin platform for the sale of Tickets to Users for events organised by the event organiser.
1.2 Things To Do In Dublin grants the event organiser access to the use of the Things To Do In Dublin platform if and insofar, as this is necessary to perform the obligations included in these General Terms and Conditions and the Agreement.
1.3 Partly with a view to maximisation of the Tickets to be sold, the Things To Do In Dublin platform is managed, maintained and if necessary repaired in accordance with high standards by and for account of Things To Do In Dublin.
1.4 Things To Do In Dublin provides the Event Organiser with new versions of the Things To Do In Dublin platform when necessary and of its own accord and under the same Terms and Conditions if reasonably possible.
2. Payment for Tickets
2.1 Things To Do In Dublin will process payment of Tickets purchased by Users from the Event Organiser through the Things To Do In Dublin platform on behalf of the Event Organiser and the Event Organiser acknowledges and agrees that Things To Do In Dublin will hold all Ticket Revenues in a separate bank account and will transfer all Ticket Revenues held by it to the Event Organiser less all Fees payable by the User/Event Organiser. All Ticket Revenue held by Things To Do In Dublin is separate from Things To Do In Dublin’s day to day running of its business. The account wholly exists to safe keep all the Client’s monies and (unless otherwise permitted by these General Terms & Conditions or the Agreement) only accessed for payments when due to the Event Organiser, as agreed between the Event Organiser and Things To Do In Dublin.
2.2 Things To Do In Dublin shall pay all Ticket Revenue held by it to the Event Organiser either by direct bank transfer to the nominated account of the Event Organiser or by cheque once the relevant Event has occurred and upon being satisfied that any relevant sum has been refunded to a User.
2.3 Things To Do In Dublin will transfer the Ticket Revenue to the Client within 5-10 Working Days of the Event in respect of such Ticket Revenue taking place (as notified to Things To Do In Dublin by the Event Organiser).
2.4 All Ticket Revenues held by Things To Do In Dublin on behalf of the Event Organiser are held separate from Things To Do In Dublin’s day-to-day running of the business. The account wholly exists to safe keep all Event Organisers monies and only accessed for payments when due to the Event Organiser, as agreed between the Event Organiser and Things To Do In Dublin.
3 Prices and Payment
3.1 Things To Do In Dublin will charge a Fee for the sale of a Ticket the Event Organiser can choose to absorb this fee into the ticket price or pass on the charge to the User.
3.2 Things To Do In Dublin is entitled to amend the Fee if there is a good reason to do so. The Event Organiser declares beforehand to agree to a reasonable amendment of the Fee.
3.3 Any cost-increasing event, which possibly takes place in the relationship between the Event Organiser and User, cannot be passed on to Things To Do In Dublin.
3.4 Prior to transferring Ticket Revenue to the Event Organiser, Things To Do In Dublin will set-off any monies owed by the Event Organiser (which have been notified to the Client prior to the client incurring such fees) to Things To Do In Dublin in respect of any additional services provided by Things To Do In Dublin to the Event Organiser including; but not limited to, digital marketing services, messaging services and invitation services. In the event that there are insufficient Ticket Revenues held by Things To Do In Dublin to allow Things To Do In Dublin to deduct such charges, Things To Do In Dublin shall invoice the Event Organiser for the services used by the Event Organiser and such invoices shall become payable by the Event Organiser within 30 days of the date of each invoice.
3.5 In the event that the Event Organiser reimburses the User for the price of the Ticket, Things To Do In Dublin is under no obligation to refund any Fees charged by Things To Do In Dublin in respect of that ticket.
3.6 Ticket script charges to the User for payment processing may vary but are typically:
3.6.1€1 per ticket on all tickets processed
3.6.2 Plus 2.5% commission on the value of all tickets above €10.00;
3.6.3 Plus card processing fees levied by the card processor of 1.7% of the value of all tickets above €10.00
General Provisions of the Terms and Conditions
1. Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using this Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be sent to email@example.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
3. Events outside Our Control
3.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
3.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; and
(f) The acts, decrees, legislation, regulations or restrictions of any government.
3.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
4.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
4.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
4.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 1 below.
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
6. Entire Agreement
We intend to rely upon these Terms and Conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
7. Our Right to Vary these Terms and Conditions
7.1 We have the right to revise and amend these terms and conditions from time to time.
7.2 You will be subject to the policies and terms and conditions in force at the time that you order Tickets from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Tickets).
8. Law and Jurisdiction
Contracts for the purchase of Tickets through this Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Irish law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Ireland.
9. Jurisdiction and Governing Law
9.1 The Irish courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to this Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
11. Your Concerns
If you have any concerns about material which appears on this Site, please contact firstname.lastname@example.org
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